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In addition to the suppliers themselves, it’s now also known what they supply. The suppliers also takes care of a designer of tables and chairs and a supplier of design software. On top of that they also supply the facility with skilled employees. Its suppliers supply the wood, nails and glue. Lets consider the example of a furniture manufacturer. They can be suppliers of raw materials or knowledge, skills and information. Whatever needs to be gathered before the process can start, is supplied by these parties. The supplier supplies, for example, materials and information. What’s necessary for the process and what’s being used? We can find a description for this in Input. These can be both internal or external parties. The aim of this aspect is to identify the suppliers. This is the party that supplies products or services to the process. Below, various aspects of the model are explained with a practical example. What exactly is being delivered by various players? What is the final result? Who is the end product intended for? This method describes who supplies which products to the production process. It also helps employees define a new process clearly. The method further clarifies the process to employees who have little or no knowledge about the transformation to the final product. The model helps prevent that parts of the transformation process are overlooked. This means supplier/customer relations can also exist within a company. The customer is not necessarily an external party, they can also be from within the organisation. This output has to comply with and perhaps even surpass the customer’s requirements. This is an important step in the process towards the eventual shape of the final product or service. Everything is tailored to a company’s needs. The supplier supplies input in the form of raw and other materials, semi finished products, knowledge and expertise. By mapping this, a company can find out everything that needs to be worked out to have their business processes run smoothly. This method ultimately creates a process in which all factors influencing the transformation process and which parties are involved.
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The SIPOC Model is about the transformation process The method is relatively easy to use using flip charts, post its or a template. It is a programme within quality systems, such as Six Sigma, Kaizen and Lean manufacturing. SIPOC stands for Supplier, Inputs, Process, Output and Customers, also the names of the columns. Identify the suppliers of the inputs that are required by the process.Do you want unlimited and ad-free access? Find out more Identify the inputs required for the process to function properly.Ħ. Identify the customers that will receive the outputs of this process.ĥ. Map it in four to five high level steps.Ĥ. This could be a transparancy (to be projected by an overhead) made of the provided template, flip charts with headings (S-I-P-O-C) written on each, or headings written on post-it notes posted to a wall.Ģ. Create an area that will allow the team to post additions to the SIPOC diagram.
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SIPOC diagrams are very easy to complete. The focus is on capturing the set of inputs and outputs rather than the individual steps in the process.Inputs and outputs may be materials, services, or information.Suppliers and customers may be internal or external to the organization that performs the process.Several aspects of the SIPOC that may not be readily apparent are: To help people in defining a new process.To reacquaint people whose familiarity with a process has faded or become out-of-date due to process changes.To give people who are unfamiliar with a process a high-level overview.It has three typical uses depending on the audience: To emphasize putting the needs of the customer foremost, the tool is sometimes called COPIS and the process information is filled in starting with the customer and working upstream to the supplier. In Six Sigma, SIPOC is often used during the “define” phase of the DMAIC improvement steps. SIPOC diagrams are useful for focusing a discussion and helping team members agree upon a common language and understanding of a process for continuous improvement. SIPOC (pronounced sigh-pock) diagrams are also referred to as high level process maps because they do not contain much detail.